Privacy Policy

At TNA®, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information from you when you visit or make a purchase on our website.

Information We Collect

We collect certain personal information and usage data when you visit or make purchases on thetna.com.

Personal Information

Personal information includes your name, email, phone number, billing/shipping address and payment information when you create an account or complete an order. We also may collect gender, birthday, and other demographic information you choose to provide.

Usage Data

We automatically collect certain usage data when you visit our site. This includes your IP address, browser type, operating system, referral URLs, device information (e.g. device IDs), pages visited, links clicked, the requested URL, hardware settings, and search terms entered.

We may collect this data through cookies, log files, web beacons/pixels, embedded scripts, and other tracking technologies. Cookies allow us to recognize your browser and capture and remember certain usage data. You can control cookie settings through your browser. Disabling cookies may affect your ability to use certain features of our website.

Social Media

If you interact with our website through social media platforms like Facebook, Instagram, Twitter, etc., we may collect information you share with us through those platforms.

How We Use Your Information

We use your personal and usage data for various purposes, including:

Provide, maintain, and improve our website and shopping experience
Complete your transactions and deliver your orders
Send product, service, and company updates, promotions, and marketing
Respond to your requests, questions, comments, and concerns
Prevent and detect security issues and fraudulent behavior

We will only process your personal information as necessary to fulfill the above purposes, with your consent, or as required by law. We will retain your data for as long as needed to fulfill these purposes or as required by law.

Sharing Your Information

We do not sell or rent your personal information to third parties. We only share it in the following circumstances:

With third party service providers we use to operate our business (e.g. web hosting, payment processing, shipping, email/marketing platforms). We only share information necessary for them to perform these business functions and require they maintain the confidentiality of your data.
To comply with legal requirements like law enforcement requests, court orders, etc.
To enforce our Terms of Service, including preventing fraud, harassment, or other misconduct.
If ownership of all or part of our business changes (e.g. merger, acquisition, bankruptcy), we may transfer your data to the new owner.

We do not authorize these parties to use your data for their own purposes or disclose it to other third parties. We require them to maintain appropriate security to protect your data.

Your Data Rights & Choices

You have certain rights and choices when it comes to the personal data we collect. These include:

Access/Update/Correct

You can request to access, update, or correct inaccuracies in your personal data by contacting us. We may request proof of identity before fulfilling these requests.

Delete

You can request we delete your personal data by contacting us. If you request deletion of your account, we will retain some data for our records as required by law. Otherwise, we will delete the data within 30 days.

Object to Processing

You can ask us to stop using or sharing your personal data where we rely on our legitimate interests as the legal basis. We will cease processing unless we have compelling legitimate grounds to continue or the processing is required by law.

Download Data

Registered users can download certain account data by logging into your account and using our self-service export tools. You can also request to download your data by contacting us.

Opt-Out of Marketing Communications

You can opt out of marketing-related emails by following the unsubscribe link located at the bottom of the emails. You can opt out of texts by replying STOP. Opting out may prevent you from receiving important service announcements from us as well.

Complaints

You can lodge a complaint about our data practices with your country’s data protection authority.

Data Security

We use organizational, technical, and physical safeguards to help protect your data. However, no security controls are 100% effective, and we cannot guarantee the security of your data.

International Data Transfers

We are headquartered in Canada. When you use our website or provide information to us, your data may be processed and stored anywhere we or our service providers operate. We take steps to ensure adequate safeguards are in place to protect your data as required by applicable law when it is transferred internationally.

Children’s Privacy

Our website is not directed to children under 16. We do not knowingly collect personal data from children under 16 without parental consent. If you believe we may have inadvertently collected information from a child without consent, please contact us so we can promptly obtain parental consent or remove the data.

Changes to this Policy

We may occasionally update this Privacy Policy to clarify our practices and reflect new legal requirements. We will notify you of material changes by posting the revised Policy with a new “Last Updated” date. Updated policies will only apply moving forward from the date of revision.

How to Contact Us

Please direct any questions or concerns regarding this Policy or our privacy practices to:

Privacy Officer
Email: [email protected]

Last Updated: March 1, 2023

Website Cookie Policy

This Cookie Policy explains how TNA® (“Company,” “we,” “us,” and “our“) uses cookies and similar technologies to recognize you when you visit our websites at https://www.thetna.com (“Websites“). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies serve different purposes, like helping us understand how a site is being used, letting you navigate between pages efficiently, remembering your preferences, and generally improving your browsing experience.

Our company uses both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them).

You can find out more information about cookies at www.allaboutcookies.org.

Why do we use cookies?

We use cookies to operate and enhance our sites, products and services, including the following:

Essential Cookies

These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as to authenticate users, prevent fraudulent use of user accounts or promote security. If you disable these cookies in your browser settings, we may not be able to fulfill certain requests.

Analytics Cookies

We use analytics cookies, like those provided by Google Analytics, to help us understand how visitors use our sites and apps, determine if you have interacted with our messaging, determine whether you have viewed an item or link, and to improve our website, app, marketing campaigns and user experience. The analytics cookies we currently use are as follows:

Google Analytics: We use Google Analytics to analyze usage to our Websites. This allows us to see aggregated trends for metrics like pageviews, source/medium, device information, browsing patterns and interactions with our sites and ads. We rely on a legitimate interest to use Google Analytics to analyze how our sites are accessed and used. Google provides additional information about Google Analytics cookies here: Google Analytics Cookie Usage on Websites

Targeting and Advertising Cookies

We may also use targeting or advertising cookies to track browsing habits, purchases and other activity to display targeted ads within our Websites. For example, we may use:

Google Ads – To serve ads relevant to your interests across the web, track conversions from Google ads, and generate leads for our sales teams. You can learn more about how Google handles advertising cookies here: Types of cookies used by Google Ads
Facebook Pixel – To make our ads more relevant to you and track ad performance on Facebook. Learn more here: Cookies and Other Storage Technologies as Used by Facebook

Social Media Cookies

We integrate with social media platforms like Facebook, Instagram, Twitter, LinkedIn and others to provide a more personalized experience. These platforms drop cookies on our Websites to enable social functionality and analyze your use of our Websites. Learn more here:

Facebook cookie policy: https://www.facebook.com/policies/cookies/
Twitter cookie policy: https://help.twitter.com/en/rules-and-policies/twitter-cookies
Instagram cookie policy: https://help.instagram.com/1896641480634370
LinkedIn cookie policy: https://www.linkedin.com/legal/cookie-policy

How can I control cookies?

You have the right to accept or stop the use of certain or all cookies. You can exercise these rights through your browser settings. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable cookies altogether, and when cookies will expire. If you disable all cookies on our Websites, some features may not work as intended.

Below are links to helpful information for the most popular browsers:

Google Chrome: Manage Cookie Settings in Chrome
Microsoft Edge: Delete cookies in Microsoft Edge
Mozilla Firefox: Cookies Settings in Firefox
Safari: Manage cookies and website data in Safari on Mac

To find out more about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org.

Changes to this Cookie Policy

If we make changes to this Cookie Policy, we will notify you by revising the date at the top of this policy. Any changes will become effective when posted. Your continued use of our Websites constitutes acceptance of the revised Cookie Policy.

Contact Us

If you have any questions about this Cookie Policy, please contact us: